Privacy Policy

At P&T Service Ltd, we are committed to protecting your privacy as a visitor to our website. We use the information we collect about you to provide and improve the services we offer. P&T Service Ltd is the data controller for the personal data described in this policy, and we handle that data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

You may change your details at any time by advising us in writing via email. All information P&T Service Ltd receives from its customers is protected and secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Storage and Security of Your Information

We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address and email address to enable us to send you information. We may also collect additional information at other times, including but not limited to when you provide feedback or email preferences, respond to a survey, or contact P&T Service Ltd customer support with a query.

How We Use Your Information and Our Lawful Bases

Under the UK GDPR we must have a lawful basis for using your personal data. We rely on the following:

• Consent: for marketing emails, newsletters and non-essential cookies. You can withdraw your consent at any time.
• Contract: where we need your data to provide the goods or services you have asked for.
• Legitimate interests: to run, improve and secure our website and our business, where this does not override your rights.
• Legal obligation: where the law requires us to keep or disclose information.

We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our website and information in the form of a newsletter. This applies only if you have registered or subscribed to such publications. If you wish to stop receiving them, you may let us know by email or use the unsubscribe link in any message, and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party where required by law, where needed for goods or services you have purchased, or to protect P&T Service Ltd copyright, trade marks and other legal rights.

We will use all reasonable means to protect the confidentiality of your personal data while it is in our possession or control. We will not knowingly share any of your personal data with any third party other than the service providers who assist us in providing the information or services we are providing to you, and only where that party has agreed to comply with the standards described in this privacy policy and is bound by a written contract as required by the UK GDPR.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information for any purpose, including developing, manufacturing or marketing products.

International Transfers

Some of our service providers are based outside the United Kingdom. Where we transfer your personal data outside the UK, we only do so where the receiving country is covered by UK adequacy regulations, or where appropriate safeguards are in place, such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses. Please contact us if you require specific details of these transfers.

Cookies

A cookie is a small file placed on your device by your web browser that collects information about your browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Some cookie data can identify you or your device, and where that is the case we treat it as personal data.

We set strictly necessary cookies automatically. For analytics, advertising and other non-essential cookies we ask for your consent first, as required by the Privacy and Electronic Communications Regulations (PECR). You can change or withdraw your choice at any time through our cookie settings, or by changing your browser settings, although blocking some cookies may prevent parts of the website from working properly.

We use cookies to analyse website traffic and help us provide a better visitor experience. Cookies may also be used to serve relevant ads to visitors through third party services such as Google Ads. These ads may appear on this website or on other websites you visit.

Disclosure of Your Information

We may from time to time need to disclose certain information, which may include your personal data, to comply with a legal requirement such as a law, regulation, court order, subpoena or warrant, in the course of legal proceedings, or in response to a law enforcement agency request. P&T Service Ltd may also use your personal data to protect the rights, property or safety of P&T Service Ltd, its customers or third parties. Where we do this, our lawful basis under the UK GDPR is compliance with a legal obligation or our legitimate interests.

If there is a change of control in one of our businesses (whether by merger, sale or otherwise), or a sale or transfer of its assets, customer information which may include your personal data could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. We would only disclose your information in good faith and where required by any of the above circumstances.

Third Parties

P&T Service Ltd does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased, to protect the rights, property or safety of P&T Service Ltd, its customers or third parties, or where required by law.

We may use your information in an aggregated and anonymised form, without any reference to your name, to create marketing statistics, identify user demand and assist us in meeting customer needs generally. We may also use the information you provide to improve our website and services, but not for any other use.

How Long We Keep Your Information

We keep personal data only for as long as we need it for the purpose it was collected for, or for as long as the law requires. Enquiry and marketing data is kept while you remain subscribed and for a reasonable period afterwards. Records relating to purchases are kept for the period required by UK tax and accounting rules. When data is no longer needed, it is securely deleted.

Your Rights

Under UK data protection law you have the right to:

• ask for a copy of the personal data we hold about you;
• ask us to correct data that is inaccurate or incomplete;
• ask us to delete your data in certain circumstances;
• ask us to restrict how we use your data;
• object to processing based on our legitimate interests, and to object to direct marketing at any time;
• ask us to transfer your data to you or to another provider where this applies;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email us at contact@ptservice.co.uk. We will respond within one month. There is no charge unless a request is clearly unfounded or excessive.

If you are not satisfied with how we have handled your personal data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would ask you to contact us first so that we have the opportunity to put things right.

Security

P&T Service Ltd strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies. If a personal data breach occurs and it is likely to result in a risk to your rights and freedoms, we will report it to the Information Commissioner's Office within 72 hours and notify you where the law requires it.

Changes to This Privacy Policy

We plan to ensure our privacy policy remains current, so this policy is subject to change. We may modify it at any time, and all modifications will be effective immediately upon posting on this website. Please return periodically to review it. This policy was last updated on [DATE].

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at contact@ptservice.co.uk.